NISSA & MISSA - Public Portal

Overview

What is MISSA BOMS?

The Management Information System for Social Assistance (MISSA) is the government's digital system for managing social protection payments. It is being upgraded into the Beneficiary Operations Management System (BOMS).

BOMS manages the full lifecycle of social assistance benefits, from eligibility testing to enrolment, payments, monitoring, and complaints handling.

By linking with NISSA, BOMS ensures that social assistance is delivered fairly, efficiently, and transparently across all districts.

Full Lifecycle
Management

Eligibility

Enrolment

Payments

Monitoring

Complaints

Capabilities

What BOMS Does

Eligibility Testing

Determines eligibility for social protection programmes based on verified data

Beneficiary Enrolment

Enrols approved households and individuals into appropriate programmes

Benefit Calculation

Calculates accurate benefit amounts based on programme rules and household data

Payment Processing

Supports multiple payment channels including mobile money and cash payments

Returns & Reconciliation

Tracks payment returns and handles financial reconciliations efficiently

Grievance Management

Handles complaints and case management with full tracking capabilities

Monitoring Dashboards

Provides comprehensive monitoring and reporting dashboards for oversight

Analytics

Summary Statistics

Real-time insights from MISSA BOMS data across Lesotho's districts

Households Enrolled by District

Beneficiaries Enrolled by District

Payments Over Time

Payroll Recipients by Gender

Households Paid per Financial Year