Working Together
The Management Information System for Social Assistance (MISSA) is the government's digital system for managing social protection payments. It is being upgraded into the Beneficiary Operations Management System (BOMS).
BOMS manages the full lifecycle of social assistance benefits, from eligibility testing to enrolment, payments, monitoring, and complaints handling.
By linking with NISSA, BOMS ensures that social assistance is delivered fairly, efficiently, and transparently across all districts.
Determines eligibility for social protection programmes based on verified data
Enrols approved households and individuals into appropriate programmes
Calculates accurate benefit amounts based on programme rules and household data
Supports multiple payment channels including mobile money and cash payments
Tracks payment returns and handles financial reconciliations efficiently
Handles complaints and case management with full tracking capabilities
Provides comprehensive monitoring and reporting dashboards for oversight
Real-time insights from NISSA data across Lesotho's districts
